LEGAL

Terms of Service

The agreement between you and Argus Vision, Inc. for use of the Argus platform.

Last updated September 28, 2026

Agreement to These Terms

These Terms of Service (the “Terms”) form a binding agreement between you and Argus Vision, Inc. (“Argus,” “we,” “us,” or “our”) and govern your access to and use of the Argus platform, including our website at useargus.co, our dashboards, application programming interfaces, and related software and services (collectively, the “Service”).

By creating an account, clicking to accept these Terms, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you” and “Customer” refer to that entity. If you do not agree to these Terms, you may not use the Service.

Eligibility and Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business use by retail operators and their authorized personnel, and is not directed to consumers or to individuals acting in a personal capacity.

To use most features of the Service you must create an account. Authentication is provided through our identity vendor. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information and to keep that information up to date. You must notify us promptly at support@useargus.co if you suspect any unauthorized use of your account.

Private Beta

The Service is currently offered as a private beta. This means the Service is made available to a limited group of customers for evaluation and may contain features that are incomplete, experimental, or subject to change or removal without notice. Beta features may not operate as intended and may be modified, suspended, or discontinued at any time.

Because the Service is in beta, it is provided on an “as is” and “as available” basis. Pricing, feature availability, usage limits, and service levels are provisional and may change. We encourage you to share feedback; how feedback and feature requests are treated is set out in Feedback and Feature Requests below, which applies whether or not the Service is in beta.

The Service

Argus is an artificial-intelligence operating system for retail, built for gas stations, convenience stores, and grocery operators. The Service offers modules spanning loss prevention, inventory, labor, cash flow and point-of-sale, and customer service.

When enabled by you, the Service connects to in-store cameras and registers and runs computer-vision and AI agents on those streams in real time. It surfaces detections, alerts, and analytics through a dashboard. The detections and outputs the Service produces are probabilistic and assistive in nature, and are intended to support human decision-making rather than replace it. See the Disclaimers section below and our full Disclaimers page for important limitations.

Customer Responsibilities

You are solely responsible for your use of the Service and for the lawful operation of any equipment you connect to it. In particular, you agree that you will be responsible for the following:

  • Operating any cameras, microphones, registers, and recording equipment lawfully and in accordance with all applicable laws.
  • Posting any legally required surveillance, video-monitoring, or recording notices at your locations.
  • Obtaining any consents that may be required by law from employees, customers, or other individuals who are recorded or monitored.
  • Complying with all applicable surveillance, wiretap and audio recording, privacy, biometric, and employee-monitoring laws in every jurisdiction where you operate.
  • Keeping your account credentials secure and restricting access to authorized personnel.
  • Providing accurate and complete information and maintaining the accuracy of your account and configuration data.
  • Not relying solely on Argus or its AI outputs for employment, security, law-enforcement, or other consequential decisions. All detections and analytics are assistive only, and a qualified human must review them before any action is taken.

Acceptable Use

You agree not to misuse the Service. You will not, and will not permit any third party to:

  • Use the Service in violation of any applicable law, regulation, or third-party right.
  • Use the Service to harass, surveil, profile, or discriminate against any individual or group in an unlawful manner.
  • Reverse engineer, decompile, or attempt to derive the source code or underlying models of the Service, except to the extent expressly permitted by law.
  • Resell, sublicense, or provide the Service to third parties except as expressly authorized in writing.
  • Interfere with or disrupt the integrity or performance of the Service, or attempt to gain unauthorized access to it or its related systems.
  • Upload or transmit malicious code, or use the Service to store or transmit content that infringes the rights of others.

Prohibited uses

Because the Service watches people, some uses are off limits whether or not they are unlawful where you operate. You will not use the Service, or any detection, alert, or risk score it produces:

  • To profile, target, or treat people differently on the basis of race, ethnicity, national origin, religion, disability, health condition, age, sex, gender identity, or sexual orientation.
  • For immigration enforcement, or to identify or report a person’s immigration status.
  • To monitor employee productivity, break-taking, timekeeping, conversations, or union or other protected concerted activity.
  • As the sole or primary basis for detaining, searching, accusing, or banning a person, or for disciplining, demoting, or dismissing an employee. A risk score is a prompt for a person to review footage. It is never a finding that someone did anything.
  • To build or contribute to a watchlist or shared record of named individuals, or to attempt to identify or track a person across visits or across locations.
  • With cameras pointed at a restroom, changing area, break room, or anywhere else a person would reasonably expect privacy, or beyond the property you control.

Never send us cardholder data

Argus reads transaction and register data. It is not a payment processor, it does not process, store, or transmit payments, and it is not part of your cardholder data environment. Payments for your own Argus subscription are handled by our payment processor, not by us.

You must not send us full payment card numbers, magnetic stripe or chip data, card verification values, PINs, or any equivalent sensitive authentication data, in any field, export, receipt text, image, or attachment. Configure your integrations so that data never leaves your systems. Masked or truncated values, such as the last four digits your register already prints on a receipt, are fine.

If cardholder data reaches us anyway, tell us at security@useargus.co and we will delete it. You agree we may delete it without notice and without it counting as loss of your data, and you remain responsible for your own obligations under the card network rules and PCI DSS.

Notice and signage

You must post clear, legible signage at your locations telling employees, customers, and anyone else on the premises that video recording and automated analysis are in use, before any footage reaches the Service, and keep it posted. Some states require more than signage, including written notice or consent. Meeting those requirements is your responsibility, and we can supply artwork on request so that the sign itself is never the obstacle.

Inventory, Labor, and Money Modules

The Service includes modules beyond loss prevention. Everything they show you is derived: calculated from the data your registers, cameras, and systems send us, and from the price book, cost fields, tax tables, schedules, and mappings you configure. Argus is not your system of record.

Where an Argus figure disagrees with your point-of-sale journal, your physical count, a supplier invoice, your bank statement, or your payroll records, those govern and Argus does not. Check any figure against the underlying source before you rely on it, and tell us within 30 days of a figure appearing if you think it is wrong, so we can look while the underlying data still exists.

Your source data

You are responsible for the accuracy of what you give us: item and department mappings, costs, prices, barcodes, tax settings, employee records, pay rules, and schedules. We do not audit or validate them. A wrong cost or a stale price produces a wrong number, and that is not a defect in the Service.

Not a legal time record

Presence, activity, and timing that Argus derives from camera or system data are operational signals. They are not a legal record of hours worked, and the Service is not a timekeeping or payroll system of record. Argus does not calculate pay. You remain the employer and the keeper of your own wage-and-hour records.

Wage-and-hour compliance is yours: minimum wage, overtime, meal and rest breaks, predictive-scheduling and fair-workweek rules, and the notice and recordkeeping duties that come with them. Argus does not determine whether a schedule or a shift is lawful in your jurisdiction, and nothing it displays is advice that one is.

Operational decisions

Alongside the limits in Acceptable Use on decisions about people, you must not treat an Argus output as the sole basis for a decision about your operations either, including how much to order, what to mark down, what to write off or discard, what to count as shrink, what to deposit, or what to report as your inventory or financial position. Apply your own judgement and your own records.

You also must not present Argus reports as audited figures, or use them to misrepresent your inventory or financial position to a lender, a franchisor, a supplier, an insurer, or a buyer.

Customer Data and License

As between you and Argus, you retain all rights in the data you and your authorized users submit to the Service, including video and image data, register data, configuration data, and the detection metadata generated from your streams (collectively, “Customer Data”). You grant Argus a worldwide, non-exclusive license to host, process, transmit, and display Customer Data as necessary to provide, secure, and support the Service for you, and as otherwise permitted under our Privacy Policy. That license exists so we can run the Service on your behalf. It is not a licence to use your footage for our own purposes.

We do not use your video, images, or the detections generated from them to train or fine-tune our models. If we ever want to, we will ask you, and it will be under a separate written agreement that you sign specifically for that purpose. Declining does not affect your use of the Service or its price.

We do separately use Service Data (operational information such as agent and camera health, stream quality, model performance, alert-delivery outcomes, configuration, and audit records) and aggregated, de-identified statistics that cannot reasonably be used to identify you, your locations, or any individual, to operate, secure, troubleshoot, and improve the Service, and to publish industry benchmarks. This right continues after your subscription ends. Service Data is not Customer Data, and Argus owns it.

You represent and warrant that you have all rights, consents, and permissions necessary to provide Customer Data to the Service and to grant the license above, including any consents required to record or process footage of individuals at your locations.

Intellectual Property

The Service, including all software, models, user interfaces, text, graphics, and the Argus name and logos, is owned by Argus Vision, Inc. or its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the term for your internal business purposes. No rights are granted to you except as expressly set out in these Terms.

Feedback and Feature Requests

We welcome feedback, suggestions, feature requests, bug reports, and ideas about the Service (collectively, “Feedback”). You are not required to give us any, and you should not send us anything you consider confidential or proprietary.

If you do send Feedback, you grant Argus Vision, Inc. a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, and transferable license to use, copy, modify, distribute, and otherwise exploit that Feedback for any purpose, including to develop, improve, and market the Service, with no obligation, attribution, or compensation to you.

Submitting Feedback gives you no ownership of, licence to, or other entitlement to anything we build. We are under no obligation to review, respond to, or implement any Feedback. If we do build something that resembles or was informed by your Feedback, that feature, and all intellectual property in it, belongs solely to Argus, and you acquire no right to it, no claim to it, no exclusivity over it, and no entitlement to receive, keep, or restrict others’ use of it. Nothing in this section entitles you to any payment, revenue share, credit, or continued availability of any feature. We may develop features that are similar to or compete with your Feedback, or that we developed independently, without any obligation to you.

All fixes, changes, enhancements, and improvements we make based on Feedback are the exclusive property of Argus Vision, Inc., and all right, title, and interest in them vests solely in us.

Feedback is not treated as your confidential information, and our Confidentiality obligations do not apply to it, even if you mark a submission confidential or proprietary. This applies to Feedback submitted through any channel, including in the product, support tickets, pilot reviews, and calls with our team. You represent that you have the right to give us any Feedback you send, and that it does not infringe anyone else’s rights.

To be clear about the boundary: if you attach footage, a clip, an image, or personal data to a Feedback submission, that material stays Customer Data and is governed by the data sections of these Terms. Only the idea itself (the suggestion, the described workflow, the detection you wish we had) is Feedback.

Anything we say about future features, roadmap items, or planned functionality is a statement of current intention only, not a commitment. It may change or be withdrawn at any time. Do not purchase or renew a subscription in reliance on functionality that is not generally available today.

Fees, Billing, and Trials

Paid subscriptions to the Service are billed through our payments provider, Stripe. Where a free trial is offered, you may use the applicable features without charge for the stated trial period; unless you cancel before the trial ends, the subscription may convert to a paid plan. Fees are stated exclusive of taxes, and you are responsible for any applicable sales, use, value-added, or similar taxes.

Because the Service is in private beta, all pricing is provisional and beta pricing may change. We will provide notice of material changes to fees, and your continued use of the Service after a fee change takes effect constitutes your acceptance of the new fees. Except as required by law or expressly stated otherwise, fees are non-refundable.

Third-Party Services

The Service integrates with and relies on third-party services, including authentication, payment processing, object storage, and cloud hosting providers. Your use of those services may be subject to their own terms and policies, and we are not responsible for the acts or omissions of third-party providers. A list of the categories of subprocessors we use is described in our Privacy Policy.

Accounting integrations. If you connect an accounting service such as QuickBooks Online, you authorize Argus to read your chart of accounts and to create and update journal entries in the connected company, as described in the Privacy Policy. You are responsible for choosing the first day Argus posts, for matching each Argus line to an account in your books, and for reviewing the entries Argus creates. Those entries are generated from the figures recorded in Argus; they are not accounting, tax, or legal advice. You can disconnect at any time, and entries already created remain in your books. Your use of the accounting service itself is governed by your agreement with its provider.

Confidentiality

Each party may have access to non-public information of the other party (“Confidential Information”). The receiving party will use the disclosing party’s Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it to third parties except to its personnel and advisors who have a need to know and are bound by confidentiality obligations. Confidential Information does not include information that is or becomes public through no fault of the receiving party, that the receiving party already knew, or that it develops independently.

Disclaimers

The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Argus does not warrant that the Service will be uninterrupted, error-free, or that detections will be accurate or complete. For important limitations on AI detection accuracy, outcomes, and your compliance responsibilities, please review our full Disclaimers page, which is incorporated into these Terms by reference.

Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages. This exclusion does not apply to amounts owed under Indemnification. A claim we have to defend does not get smaller because someone labels it indirect. To the maximum extent permitted by law, Argus’s total liability arising out of or related to these Terms will not exceed the amounts you paid to Argus for the Service in the twelve months preceding the event giving rise to the claim, or, during any period in which the Service is provided free of charge, one hundred United States dollars.

Failure to detect. The Service is decision support, not a guarantee, and the single thing it is most likely to do wrong is miss something. To the maximum extent permitted by law, Argus is not liable for any loss, damage, injury, or claim arising out of or related to any actual or alleged failure of the Service to detect, score, report, alert on, prevent, or mitigate any theft, fraud, incident, or other event, including where our own ordinary negligence is alleged to have contributed. This does not apply to our gross negligence, recklessness, or wilful misconduct, and it does not limit any liability that cannot be limited by law. If a court holds this paragraph unenforceable, the liability cap above still applies.

This allocation of risk is deliberate and is reflected in the price of the Service. Insuring against theft and loss remains your responsibility, and the Service is not a substitute for insurance, staffing, or physical security.

Indemnification

You agree to defend, indemnify, and hold harmless Argus Vision, Inc. and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your Customer Data, your operation of cameras or recording equipment, your failure to provide required notices or obtain required consents, or your violation of these Terms or applicable law.

Term and Termination

These Terms remain in effect for as long as you use the Service. Either party may terminate these Terms or any subscription as set out in the applicable order or, if none, on notice. We may suspend or terminate your access to the Service immediately if you breach these Terms, if your use poses a security or legal risk, or if required by law. Upon termination, your right to use the Service ceases, and we may delete Customer Data in accordance with our Privacy Policy. Sections that by their nature should survive termination will survive.

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles, and the parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms.

Contact

Questions about these Terms may be directed to Argus Vision, Inc. at support@useargus.co. See also our Privacy Policy and Disclaimers.